contact / FAQ

01

How do i prepare for my appointment?

Make sure to sign all consent forms when you book your appointment through the book now link.

a.)

How do I prepare for my infrared sauna session?

BEFORE YOUR SESSION
Always drink plenty of water before, during and after your sauna session. We provide complimentary filtered water to drink during your session as well as a towel for your use. Remove all make-up to allow your skin to receive the full benefits of the infrared waves.

WHAT TO WEAR
Lightweight shorts and a t-shirt are ok, swimsuits are better, birthday suits are great too. We recommend bringing clothing that is loose fitting and comfortable to put back on after your session. The struggle of putting on yoga pants when you are sweaty is real.

DURING YOUR SESSION
You may not sweat much during your first 2-3 sessions. This is normal for most, especially if you haven’t had a recent history of sweating and/or your body isn’t accustomed to the infrared rays. Take care not to overheat during your first few sessions. Reduce your session time if needed and work up to the full 45 minutes. As your body continues to adjust to the infrared rays sweating can increase dramatically and body temp regulation happens more readily. Stretching your arms, legs and back area during your session creates more body flexibility. Massage congested and “knotty” muscles to help alleviate troubled areas.

AFTER YOUR SESSION
When you finish your sauna session it is important to relax and cool down while your body continues to perspire. Sit or recline for 5-10 minutes afterward. Let your body do the work to return itself to its regular temperature. Place your used towels in the Towel Drop in the main room and place empty water bottles in the trash. Wait at least 20-30 minutes before showering. We offer showers to cleanse and rejuvenate.

b.)

How do I prepare for my full body cryotherapy session?

BEFORE YOUR SESSION
Always drink plenty of water before and after your cryotherapy session. You must be dry for a full body cryotherapy session- body, hair, and underwear. There is no need to remove make-up prior to your session.

WHAT TO WEAR
Lightweight fitted shorts or underwear are perfect to either wear in or bring with you. Men usually go shirtless and ladies wear a sports bra. Please make sure that all items of clothing are free of any metal that may touch your body. We will provide ear protection, a face mask, gloves, socks and warm slippers (required). We can also supply appropriate and comfortable clothing.

DURING YOUR SESSION
We will walk you through the process, step out of the room for you to change, then help you choose a song to listen to all before you step into the chamber. While staff do not need to be present during your session they can be and will be available the entire time. If at any point you want to step out, you can simply push the door open. When your 3 minute session is over we will open the door for you to exit.

AFTER YOUR SESSION
Get dressed, place your used clothing items in the hamper and you’re all set. When you finish your cryotherapy session it is important to let your body do the work to return itself to its regular temperature, burning calories and increasing blood flow/circulation. Light exercise right afterwards to get your blood pumping is great but avoid a hot shower. Wait at least 20-30 minutes before you shower.

c.)

How do I prepare for my Dry Float Therapy Session?

BEFORE YOUR SESSION
Always drink plenty of water before and after your float session.

WHAT TO WEAR
Loose comfortable clothing is best. Something that you would be comfortable to lie in bed with is ideal. Please do not wear anything with sharp edges or objects attached. You will be asked to remove all jewelry or anything that could potentially puncture the float bed.

DURING YOUR SESSION
We will provide you with noise canceling headphones that you can use to listen to either a guided meditation, white noise, spa sounds or nothing at all. You will then lie on the float platform as it is lowered into the water-filled membrane that is warmed to your body temperature.

As you meditate, relax or sleep you will lose sense of where your body ends and the water filled membrane begins.

AFTER YOUR SESSION
When your session is complete, the platform will rise back up and the water filled membrane will empty. Slowly leave the bed and go about your day- fully refreshed.

d.)

How do I prepare for my Red-Light Therapy Session?

BEFORE YOUR SESSION
Always drink plenty of water before and after your light therapy session.

Remove all make-up and body lotion prior to arrival to allow your skin to receive the full benefits of the red and infrared light waves.

WHAT TO WEAR
Most people prefer to enter the Theralight 360+ in the nude. However, a swimsuit or underwear is fine too. The more rays that your body is exposed to the better. (Your room is completely private.)

We recommend bringing clothing that is loose fitting and comfortable to put back on after your session as you may be slightly sweaty. We can offer appropriate and comfortable clothing if needed.

DURING YOUR SESSION
Our staff will show you how to operate the bed and its functions, then will turn the bed on and step out for you to undress and enjoy your session.

It is safe to leave your eyes open although it may take a few minutes for your eyes to adjust to leaving them fully open. We recommend wearing eye protection that will be provided to you.

AFTER YOUR SESSION
When you finish your Theralight 360+ session it is important to relax and cool down while your body continues to perspire. Let your body do the work to return itself to its regular temperature.

Place your used towels in the Towel Drop box.

Wait at least 20-30 minutes before you shower.

02

What are your business hours?

Monday through Friday 8:30am-7pm and Saturday 9am-2pm.

03

how do i book an appointment?

Book an appointment online at www.counternegatve.com, click on the book now tab

You can email us at info@counternegative.com

You can call us at (417) 420-9223

04

What if I arrive late?

If you arrive late, we will do our best to accommodate you. Please try to call in advance if you will be late so we can start to prepare.

05

Where do I park?

You can park in the parking lot directly in front of the building at 3800 S Fremont Springfield MO 65804.

06

Do you have lockers? Showers?

YES, we have both a men’s and women’s locker room for changing and shower facilities.

07

Do you provide towels?

YES, we provide towels, complementary water and robes.

08

What is your appointment cancellation policy?

All sessions must be cancelled or rescheduled 12 hours prior to the appointment time in order to receive a full refund. All sessions cancelled within the 12-hour window will be charged in full. If you are running late, please call us and we will do our best to accommodate you.

09

How old do you have to be to use your treatments?

You must be at least 13 years of age to use any CounterNegative services. Anyone under the age of 18 requires parent/guardian waiver.

10

If I don’t use all my sessions during my membership cycle, do they roll over?

Yes, unused sessions roll over up to another two billing cycles. Roll over sessions expire upon cancellation or downgrade to a lower membership.

11

If I become a member and need to put my membership on hold, can I?

Only the Platinum, Gold and Silver memberships can be put on hold for a maximum of 8 weeks.

A 14 days written notice must be given to put a membership on hold. Please email info@counternegative.com.

Billing will resume automatically at the end of the hold period. If there are any family Add-On memberships associated with the membership on hold, those will remain active through the balance of the current billing cycle, after this they become full price until the hold is removed.

12

What if I want to cancel my membership?

All memberships auto-renew monthly. A membership cancellation requires a 30 days notice from the monthly billing date. IF you would like to cancel your membership, simply email us at info@counternegative.com. You may also request to downsize your membership if you don’t need as many sessions each month. The rollover sessions expire upon cancelation or downgrade of your membership.

13

Do you offer gift cards?

Yes, you can purchase a gift card online or instore.

14

Do you offer group discounts?

Yes, please call us at 417 420-9223 to learn more about the team or group needs.

Give Us a Shout

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.